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Find answers, access resources, and connect with our team. Everything you need to keep your HEROCOLOR printers running at peak performance.

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FAQ

Common questions about our printers, materials, shipping, and setup.

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Downloads

Brochures, manuals, software, and API documentation for all models.

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Warranty

Coverage details, claim process, and extended protection plans.

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Blog

Printing tips, industry insights, and customer success stories.

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Contact Our Team

Reach out by email, phone, or visit us in Shenzhen. We respond within 24 hours.

Email

info@heroprinter.com

Sales & General Inquiries

Phone / WhatsApp

+86 XXX XXXX XXXX

Mon - Fri, 9:00 - 18:00 (GMT+8)

Headquarters

Shenzhen, Guangdong, China

Visit by appointment

Frequently Asked Questions

What materials can the H-1620UV print on?

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Phone cases, coins, magnets, acrylic, metal, wood, glass, ceramic, leather — virtually any flat surface under 8cm thickness. Quick-switch fixtures make material changes effortless.

How fast is the T-shirt printer?

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The H-3040T prints a full-color custom T-shirt in approximately 2 minutes. Ink cost is only $0.15 per shirt, making it highly profitable for on-demand printing businesses.

Does the vending printer require staff?

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No. The H-JNB01 is fully automatic — customers scan, design, pay, and collect their item without any staff assistance. Only periodic restocking of blank materials is needed.

Is the edible ink safe for food contact?

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Yes. The RF-SP01 uses 100% food-grade edible ink that meets international food safety standards. It prints directly on sugar sheets which are safe for consumption.

Do you ship internationally? What's the MOQ?

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Yes, we ship worldwide. The minimum order quantity is 1 unit for standard models. Contact us for shipping costs and delivery timelines to your region.

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Still Have Questions?

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