Standard
12 Months
Included with purchase
- Manufacturing defect coverage
- Printhead failure replacement
- Mainboard & motor warranty
- Software bug fixes
- Email technical support
- On-site service
Extended Plus
24 Months
Contact for pricing
- Everything in Standard
- Priority support response
- Remote diagnostic service
- Free spare parts shipping
- Annual maintenance check
- Software updates priority
Premium
36 Months
Contact for pricing
- Everything in Extended Plus
- 24/7 dedicated support line
- On-site service (select regions)
- Loaner machine program
- Quarterly performance review
- Custom SLA agreements
✓ What's Covered
- Manufacturing defects in hardware
- Printhead failure under normal use
- Mainboard & controller issues
- Motor & mechanical malfunctions
- Structural component defects
- Software bugs & firmware issues
✗ What's Not Covered
- Damage from improper use or mishandling
- Unauthorized modifications or repairs
- Use of non-genuine ink or consumables
- Natural disasters or power surges
- Normal wear and tear (e.g., dampers)
- Cosmetic damage that doesn't affect function